Friday, 15 May 2009

Sinopec 08/04/09

Different Business Protocuols - America & Europe.

The word 'Protocol' could simply be defined as meaning a way to do something. There are, are many of us are aware, different ways of doing business in different countries. One example would be that in China - and many other Asian countries - a simple transaction at the market is often achieved through bargaining. In the West, however, the price given is THE price. No bargaining occurs.

Differing cultures require differing protocols which do not, in the wide scheme of things affect most of us too greatly. In both business and politics however, a basic awareness of cultural differences becomes important.

Fortunately for us, the language of money talks a fairly universal language! Yet Western business protocols adhere to two basic distinctions – the American and Other. America ‘s geographical and historical separation from the Western & Continental world resulted in the growth of a separate culture. In our shrinking global world this distinction is not now so noticeably divisive as it once was. However, it helps to be aware of the basic cultural differences in a business setting which could affect outcomes.

The concept of the hard sell appeared in a new country where business opportunities abounded and were available to any person with the skills to take advantage. In the more conservative European/Continental setting a business class emerged which allowed those of a lower social standing to become upwardly mobile. The object was as much about social class as about money. Many entrepreneurs therefore needed to become aware of and to become accepted by a higher social class in order to succeed in business.

The newly developing democratic America, no longer bound by “ Old World” ideas of social class, were freer to develop their own, new strategies in the business world as in other aspects of society.

This may sound very long winded and unnecessary in a class which deals with Oral English. But no language can be understood without knowing a little about the culture behind it.

Most of to-days class is going to be about exploring some of those cultural differences which we will do via demonstration. But it is very important, for anyone who is going to be successful in global business. Such information is usually not included in English or Business text-books. Yet it can, at times, be the difference between negotiations which can make or break business negotiations.

Monday, 4 May 2009

062Y54A00 30/04 Mrs. Henderson Presents...

It's a shame we were delayed in starting the movie on Thursday because, in a way, you missed out on learning the whole reason Mrs. Henderson was so determined to continue with her theatre!

I'm sure a few of you are wondering why I chose to show that movie? We have discussed it at length[a lot] in other classes but those are different classes - not "Oral English" - so they know that, when I show a movie, it is not just for entertainment, but to get some point across.

In other classes, therefore, I showed this movie for several different reasons, and to follow up on discussions we had already had. One of the reasons I showed Mrs. Henderson Presents to you was to maybe get you thinking on the differences and similarities between Western and Chinese cultures.

At first glance you will agree that this movie highlighted some differences, but are probably puzzled about the word "similarities".

You see, I saw that, at the beginning, some of you were a little shocked, and even more embarrassed, to see half naked women on the screen in your classroom. While I don't deliberately try to embarrass students, or make them feel uncomfortable, its the people who DID have these feelings who can most easily understand what I meant by "similarities".

One of the most repeated opinions I hear about "The West" is that people from there are so much more open than Chinese people. Along with this goes the idea that Chinese people are very shy...as if these were things that were built into our different natures.

But these differences are NOT national characteristics: they are attitudes that are simply a result of where we are at different points in our societies development.

To begin with, let's take the "shyness". It is true that many Chinese people get embarrassed by talking about sex. However, when we read Chinese history, or see some of the decoration on ancient things, we see this was not always so. Attitudes have changed at different times in history.

So it has been in other countries as well. Why, 150 years ago in England, the idea of legs was considered so immodest that the word was not allowed to be said, and even the legs of stools and chairs used to be covered!

But to get back to to-day, you would probably be surprised to learn that visitors to China from other countries are shocked at what they see as too much openess!

For you, the bodily functions of sex are embarrassing. For us, the bodily functions of getting rid of waste (i.e. going to the toilet, vomiting, spitting, cleaning our noses etc.) are embarrassing. One of the things that every Foreign woman finds almost unbearable is toilets (such as those in the University) where everyone else can see you and talk to you while you are performing what, to us, is the most private of all functions.

For us as teachers, the idea of using the same toilets as students is something many cannot do. I guess it feels like it would feel if you had to appear naked in front of your teacher!!

Seeing men and children pee (or, in the case of children, pooh) in the streets quite openly shocks many foreigners who find it impossible to think of Chinese people as being shy.

So, by showing this film, which took place during the time of many of our grandparents, I hoped to show how even foreigners have changed a lot in the last 60 or 70 years. When Mrs. Henderson first put this idea to the Government official, even though he was her friend, she had to fight very hard to get permission. It was an idea that had never been heard of in England at that time. For the English, it was something that only Foreigners did. Not them.

If you remember, the first time the show was presented to all the Government officials and their wives, no-one knew how to react. There was a complete silence until Mrs. Henderson's friend, who was the Government Censor, finally started to clap. And even he was embarrassed afterward, when he went to the girls dressing room and could see some of them reflected in the mirror.

The other thing the movie showed, which you might not have realised, was the very large differences between the Upper classes and the rest of society. In those days it was a huge gap that had not been bridged.[ closed; able to be overcome]

Mrs. Henderson and her friends had had good educations and travelled a lot and so were familiar with naked bodies in Greek sculpture, or Classical paintings. Some of the greatest Art works in the world (Like the statue of David by Michelangelo) are of naked men and women and, not only were these people familiar with them but had such art and statues in their houses.

If the Government was going to allow naked women on the public stage, however, the lower classes would be able to see them. Things had started to change after the First World War though, and society was becoming more equal, so it would not be possible to allow only the Upper classes to go to the Theatre.

That's why the idea of presenting the girls as living works of Art was finally considered. By doing this it was hoped that the lower classes would learn to appreciate great works of Art and to realise that Art wasn't something only to be enjoyed by rich, educated people, but was in fact a part of our every day lives. That we should not find anything as natural and beautiful as our bodies shameful or disgusting.

In the last part of the movie the show is going to be closed down because of the war but Mrs. Henderson explains her reasons:- her own son had been only 21 when he had died fighting for his country in the First World War. After his death she had found, in his room, some pictures of naked women hidden under his mattress. She thought it was terrible that a person could be considered old enough to go and see all the horrors of war and be killed in terrible ways, and yet was not considered old enough to see the beauty of what a women's naked body looked like. She did not want any other young men to die thinking that such natural beauty was shameful and ugly and only connected with sex.

She won her fight and The Windmill was the only theatre to stay open all during the six years of World War Two, even through the worst of the Blitz -the period when London was attacked by bombs almost every single night and thousands and thousands of homes, businesses and people were blown up.

Friday, 1 May 2009

sinopec 24/04 Talking on the Phone

Hurrah! At last I have got my problems with my removable device fixed and can post this lesson. Thank you for you patience.

Our last lesson was about talking on the telephone. As not all of you will be travelling overseas you will be doing any work with foreigners over the phone. As the person you are talking does not get to meet you, they will be forming their opinion - not so much about you, personally, but about your company - from your telephone personality.

Talking on the phone is both easier and more difficult than face to face meetings. When meeting in person we use all kinds of “codes” to help us understand each other which are based on sight: appearance; body language; gestures. On the phone there is only our voice to rely on. Just as a handshake gives a person their first idea of the other person, so they way we answer the phone also gives an indication of the person we are dealing with.

Remember, on the phone, the TONE of our voice is very important.

You might have to answer the phone a hundred times a day and get very fed up [bored with; sick of]saying the same thing each time. However, it is important to keep that boredom out of your voice.

You may be so used to saying the same thing over and over again that you tend to gabble[say very fast] your identifying remarks. But remember also, that the person you are speaking to is hearing you for the first time – and those identifying remarks are all-important.

If your phone is a direct line you must always identify your business clearly: e.g. ABC Company…You can say a simple “Hello" or "Good morning/afternoon” first, but make sure the business name is spoken in a way that can be understood:- the person may have the wrong number, it is good advertisement, and it helps the other person to embed the name in their mind.

After this greeting identify yourself and then politely ask:
“How can I help you?” or
“What can I do for you?” or
“May I help you?”

e.g. “Good morning, ABC Company. Bill speaking. How may I help you?”

If you are on an internal line the company name is not important but your name is:
“Hello/Good morning/Good afternoon, this is Bill.”

Tips:

Smile when you answer the phone. The other person can’t see it, but they can tell by your voice. It makes a big difference.

On the phone it is better to say “certainly” than “yes”. It sounds stronger and is clearer.

If you have to re-direct the person or put them on hold always ASK first (e.g. Shall I put you through? Would you like me to put you through? Would you mind holding for a moment? Is it o.k. if I put you on hold while I ask?”) – there is nothing more frustrating than being put through somewhere else, or put on hold when one could rather leave a message.

If someone is going to have to hold always specify “For a moment” “Until I find out” etc. Most people dread being put on hold and forgotten about. If its taking longer than expected, check back “Are you still there? I’m sorry for the delay”.

1.You may answer the phone with “Hello” OR “Good Morning/Afternoon/Evening.”.

2.But You MUST give the name of your company as soon as you have said this.

3. Then you must identify yourself – i.e. give your name.

EXAMPLE.

“Hello. Shanghai Development Company. Mary speaking.”

The person on the phone will then usually give the name of their company and introduce themselves.

You then say

", Mr. Smith (or whatever the name is). How can I help you?"

If the caller has a problem you can’t help with, say so immediately. Do not waste their time. But then offer to put the call through to someone who can help. e.g.: -

"I’m sorry. That’s not my field. I’ll put you through to Ms. Li. She’ll be happy to help".

If you are unsure who could deal with the problem – again, DO NOT waste the caller’s time. Instead say:

"I’m sorry. I’m not quite sure who the best person would be to help you. Can I have your telephone number and I’ll have someone get right back to you?"

N.B. ( If you find that the person who can help Mr. Smith is away or is not available that day, RING Mr. SMITH BACK and explain this to him.)

If, however, the caller has rung about something you could help with say:

"Yes, Mr. Smith. I’ll be happy to help."

Perhaps though, you need to consult with a colleague. DON’T PUT MR. SMITH ON HOLD without asking, or Say:

"I’ll just have to check" OR "Let me just check" "…with my colleague and I’ll get straight back to you. Can you give me your number?"


When it seems as though you and Mr. Smith have completed your business say:

"Is there anything else I can help you with?"

If there is not say:

"Well thank you for calling Mr. Smith. I’ll get on to that straight away". OR "You’ll be hearing from us in a few days time".

If Mr. Smith then thanks you say

"It’s a pleasure". OR "No problem" OR "Not at all" OR "No worries" and then say ‘Bye.



What to do if a caller has a complaint.

ALWAYS apologise personally:

e.g. “I’m so sorry this happened.”” “I really apologise for such inconvenience.” THEN say “WE will do everything to help you.”. or “WE will get this sorted out straight away.”

If the caller has a serious complaint or is rude say: “As I said, I am really sorry this happened” and THEN offer to have someone in a higher position call E.G.

“I will get our Section Manager to call you herself.”

In the unlikely event that someone is very rude to you, NEVER just hang up the phone. ALWAYS say "Well, thank you for calling" first. That way your company cannot be accused of being at fault.


KEY PHRASES:

How can I help you? What can I do for you

How may I help you Perhaps I can help

I’ll get right back to you I’ll ring you right back

I’ll get back to you straight away

I’ll have someone get back to you

I’ll call you back

We’ll call you back

You’ll be hearing from us.

We’ll get back in touch

I’ll be in touch.

Sorted out/get this matter resolved

I apologise for the inconvenience….. I’m sorry this happened

Is there anything else I can help you with? Anything else I can do for you? Will that be all?

I’ll have to check. I’ll just check. Maybe I should check.

I’ll check back with you.

Get in touch with me/us anytime.

Good to hear from you. Great to hear from you.

Look forward to hearing from you.

Hope to hear from you again/soon.

Happy to help

It’s no trouble

It’s a pleasure. No problem. Not at all. I’m happy to do it. It’s been a pleasure talking
to you.

I hope you all get a chance to relax over this weekend - I know I shall: its my top priority. So - Avagoodie. and enjoy your little holiday.

Wednesday, 29 April 2009

William Shakespeare - Relevent Classes


I discussed Shakespeare in a few classes already and it is probably that I might do so in the future with others. Hence[that is why] I have titled this article for all relevant classes. This means that you can come read it whenever we get around to talking about it. I would, of course, hope that even those with whom I never get to discuss the topic would read this. The man is, after all, an important part of Western culture and, therefore, relevant to an understanding of Western culture.

It seem that the first thing that gobsmacked [suprised] many of you was that Shakespeare did not, in fact, come up with the stories in his plays by himself. The plays that he wrote were a re-telling of stories that all English people of the time would have known already - just like The Butterfly Lovers here in China.

This is one of the reasons that I said that being made to read the stories behind the plays in Chinese was a bit of a waste of time from the point of view of understanding what the man was all about. It is not the actual plots and tales that are important. What has given W.S. his position as the world's best-known English writer is the words he used. These cannot be translated into Chinese so an understanding of his value is not possible for students who read him in translation.

The second thing that seemed to surprise many was that he did not spend hours and days and weeks agonising over his work, and searching alone in his room for inspiration to write the works which would be resound down the centuries. Instead, as a busy actor in a troupe[a group or company of theatrical people] he was often called upon to produce an entire play for the next night's performance.

Also, he did not write strictly alone, but collaborated [worked with others] for ideas and inspiration in the early plays at least. Of course, he wrote far more plays than the ones we know about. However, at the time, no-one knew he was going to be regarded as a genius one day, so many plays have been lost to us forever. We only know about the ones we have because, after he died, his friends got together and collected the ones they could find to put them all together in one book or Folio as it was called at the time.

Which leads to another point that surprised some, though not all, of you. He was not particularly famous or well-known when he was alive. Amongst the small group of London writers at that time, of course, he was well-regarded, but to the average person - who could neither read nor write - a play was all about being entertained. How it was written was not such importance: after all, if you have anjoyed a movie, how many of you know who actually wrote the script for that movie?

Some of you , who have taken my classes before, were aware that those beautiful Sonnets or poems, with their romantic lnguage and talk of love, were not all directed towards a particular woman. His poems are divided, in fact, between those he wrote for his male lover and those he wrote for his female lover.

So another reason for interest in Shakespeare is that, reading his sonnets in the order they have now been put, reveals a personal love story which is exciting, mysterious and beautifully expressed. However, if one is not aware of this, once again, there is not so much point in reading these poems. There were many wonderful poets around at the same time whose works survive down through the ages and who are just as well known in the field of Literature.

In one class I asked people if they considered Shakespeare was a genius? Many people answered that yes, they did. When we got right down to it, however, it seemed that the only reason some people have for believing this is because they have been told it.

Reading Shakespeare is difficult even for Westerners as his works are written in a language called Early Modern English which only a few academics understand fluently. As students of English as a Second Language, its impossible to understand this language. Shakespeare is no longer taught automatically in Western schools for the simple reason that the average students can't understand him. And they are native English speakers!

Guys, the whole purpose of our discussion classes is to get you to talk about and discuss things so you can arrive at your own conclusions. The word "genius" is pretty subjective, really. One person's 'genius' is another person's half-wit. I personally do not agree with the 'genius' lable...which is not to say that I do not appreciate Shakespeare's work. There are many reasons for my holding this view and I have outlined them and argued them in Academic circles for a long time. Mine is not a popular opinion among many people. In fact when I first presented it I was treated with disdain by many!

Once I have given my reasons for this opinion and backed it up with research, however, it has opened up new ideas to others and, though they might not agree with me (my lecturer from University thinks Shakespeare is God and nothing will shake him from that position) they respect the idea and it gives us a point from which to continue research and thinking to support or change our own particular beliefs.

Holding on to your own ideas, arguing them convincingly and proving them, is what knowledge and education is all about. Just accepting something because someone has told us this, or because it is what most people think, does not cause advances in thinking or open the way for new ideas.

So there is no reason either to swing over to my way of thinking - especially as you are not aware of all the reasons for which I hold it.

So...was Shakespeare a genius? Was he the greatest English writer who ever lived? Are his works wonderful? Should everyone who learns English be made to study him, whether they are Westerners or Chinese? Perhaps the only answers to most of those questions is "I dunno". But if we are going to answer a question - any question - with either a yes or no it is important that the reason we do so is based on our own personal knowledge and not simply because everybody else thinks so.

067Y18A02 Dram. Crit, Indepenent Movies


I was surprised that you all hated the movie 'Stay' so much. I know it was a difficult one, but I had thought that perhaps you would get interested in trying to figure out what it was all about. However, I guess movies like this are hard enough, without having to figure them out in a foreign language!

There were two reasons I wanted you to see this movie.

The first was because it was not a Dream Machine movie. It was a different genre completely and belongs to the class we call Independent. What this means is that someone - or a group of someones - puts up the money for the movie to be made: it is not one of the big studios who do so. This means that the Director has more independence - s/he does not have to conform to the usual Hollywood standards. Some Independent movies have gone on to become incredibly famous, popular and lucrative [ made lots of money], but this is not the reason behind them.

Not just Directors, but writers, actors, producers - everyone gets tired of making movies with one eye always on the Box-Office receipts [i.e. for financial success]. As we have said before - Dream Machine movies usually always have a happy ending, characters are pretty one-dimensional (i.e. they are usually good or bad; not a mixture of both as are most people), everybody is good looking, people's hair and make-up is always perfect; and, unless you are a complete idiot, they are usually predictable - you know pretty much where the movie is going and, often, exactly how it is going to get there.

Sometimes, of course, brilliant directing, acting or a happy combination of the two, can all work together to make a movie that, while it conforms to these standards, does not, while one is watching, seem to do so. These, while not coming along too often, are the kinds of movies that, in time, become classics like The Shawshank Redemption, One Flew Over the Cuckoo's Nest, etc.

But, in the main, Dream Machine movies follow a particular pattern and standards. For the truly artistic, the imaginative, the creative, it can be frustrating to spend a lifetime making these kinds of films. So the Independents allow true artistic expression. This is why they are sometimes known as Art House movies. Sometimes they fail miserably, sometimes they succeed, but they are always interesting and thought provoking, and definitely not the kind of thing you sit around with your girl/boyfriend and a bag of popcorn and watch when you just want to chill. There are millions of people who only watch Art House movies and festivals all over the world attract substantial followings. Within the genre there are also awards and trophies given which, Art House aficionados [people who are experts or appreciators of a certain field]will tell you, are far more valuable than a mere Oscar.

It is usually University students who make up a large proportion of the following of Independent movies.

The second reason I wanted you to see it is, I guess, pretty obvious. It was to prove how the 'rule' of Beginning, Middle and End does not always need to be followed - especially in the hands of a master of their craft. Although you might not have liked the movie particularly, you will have to agree, I'm sure, that the cinematography, the script, the acting, - every aspect in fact - of this film was wonderfully handled. Rules are, in fact, not always applicable ...in fact there are those who pride themselves on being able to defy them.

The thing is, of course, is to spot the difference between someone who is just trying to break rules, or go against conventions simply for the sake of doing so;and someone who is just so genuinely gifted that obeying or disobeying rules simply does not occur to them. They are the true originals. So that no discussion of Film or Theatre could be said to be complete without diving into their world and taking a look.

Although you may have disliked this move, and although you might not have understood it, it is possible that, years from now, when all the movies you have seen become a blur inside your mind, this movie - for whatever reason - will still be inside your head.

Sino-Swedish Programme 22/04 & 29/04 Cleaning & Clothes Vocab

Sorry for the delay in posting this. However, as it seems that as the majority of you do not access this site, and as I was incredibly busy, perhaps this was not such a huge oversight on my part?

I am combining last week and this week's class in one article as they were mainly about vocabulary. The discussion from the second half of last week can be found in the article simply called "William Shakespeare."

The lesson on 22/04 was all about household cleaning. Quite a few of you looked as though you were quite bored with the topic and I don't blame you - cleaning IS boring. I hate the chore myself and the only way I get through it is by turning some good ole Rock n'Roll up really loudly and singing and/or bopping[moving to the music] along with it!

However, I have explained to you twice now that this was one of the things that the University in Sweden complained about: Chinese students were not being clean in their habits. Now, I don't know about you, but I, personally, would be hugely[ very big;very much] embarrassed if other people considered not just me, but people from my country, to be dirty. Because, let's face it - the opposite of 'clean' is 'dirty' so if students are not being clean they are being dirty, right?

All over the world, in hostels, apartments, dormitories, houses etc. where people have to share living arrangements, the number one complaint that can make people really angry and cause them to fight with others, is when someone leaves either the kitchen or the bathroom in a bad state. EVERYONE hates cleaning, but its a part of our lives that just has to be done.

In China kitchens are usually quite small and are usually just places where food is prepared. In other countries the kitchens are bigger and are traditionally considered to be the heart of the household. They are where everyone gathers together, where babies and small children play, where we often eat, do our homework, entertain guests, listen to music, write letters, discuss our problems and, yeah, where we cook as well. A dirty kitchen prevents us doing all these things and is, of course not just a hazard to our own health, but to that of everyone who uses the place as well.

A lot of Chinese food is cooked in a wok or a frying pan and so it is inevitable [something that can't be prevented; certain] that oil or fat is going to splatter [get splashed around], bits of food fall out and things spill. However, a quick wipe down of the stove and the benches with hot water while the fat or food is still hot immediately cleans it up.

Then, after we have finished washing up our cups and bowls etc. a clean wet sponge dipped in hot, soapy water, makes things sparkling again, while a wipe with disinfectant kills all germs. The wok or frying pan often has to be scrubbed with a scourer and hot water to get rid of cold oil and fat - just using cold water will neither clean it nor get rid of decaying traces of food which cause germs and illness. People are gonna get mad [angry] if you don't do this.

Outside of China people don't fry things as much - there are other uses for pans and woks. Things are simmered in sauces, or poached or prepared in different ways, so an oily, greasy pan cannot be used. Also kitchen benches [the counter tops where food is prepared] are used to write things, to put things down on - even sometimes to sit on - so if you haven't wiped up and cleaned them after you and someones homework assignment or jeans or clean washing get food or oil stains on ...you are going to be very unpopular!

I have lived in China, teaching students, for three years and have come to learn that children and young people in many families are not encouraged or taught to do housework. And that boys and men are often not expected to do these things. However, you will be living in a different society where no-one will know how things are done in your home. They will expect you to know how to do these things. Even if you told them you have never done this stuff before they would not be sympathetic. Cleaning is just something that has to be done. Remember how I keep saying no-one will think of you as children? They won't. They will consider you an adult and, if you can learn how to speak English or do mathematics etc. they will expect you are capable of learning how to clean.

The other place where people will not accept uncleanliness are the toilets and bathrooms. These are the biggest sources of germs and illnesses if left dirty - and no-one wants another person's germs.

Outside of China all toilet paper gets flushed away down the toilet. People will be horrified if you throw used toilet paper or tissues in a bin. It is also completely unacceptable for women to throw away used sanitary napkins in a bin without wrapping them up in toilet paper or a small bag. Tampons are flushed down the toilet. If you are throwing such items in a bin in the bathroom make sure it is emptied EVERY DAY. NEVER throw them in the kitchen rubbish bin.

(Last summer I was working in Cambridge in England where two Chinese students - who had not been told this - threw both used toilet paper and used, unwrapped sanitary napkins into the bin in the bathrooms. All the other students were outraged and refused to even go into the bathrooms; while several rang their parents and asked to be allowed to leave!)

If the toilet is dirty after you have used it the CLEAN IT. There will always be a toilet brush next to the toilet. Use it. When it is your turn to clean the toilet or, if you have your own toilet, use toilet cleaner: spray or squeeze it into the toilet bowl, use the brush to scrub inside the toilet, as far down the pipe as you can reach and underneath the rim(the part where the water comes down from when it flushes. Then wipe the toilet seat, toilet seat cover, the handle for flushing AND THE DOORKNOB with disinfectant. These are all places which are touched before people leave the toilet to wash their hands and germs all live and multiply there. Also, always clean the floor at the same time with hot water and disinfectant. There should not be any smell whatsoever in a toilet - unless you leave a sweet-smelling deodorizer in there. I personally disinfect the toilet seats, handles etc. every day in my own house but if that is too much at least make sure its done every couple of days. A proper cleaning once a week is also needed.

Showers also need cleaning once a week - if you take a bath it should be cleaned each time after you have used it yourself - someone who is dreaming of a long, relaxing bath and walks in to find someone elses hair, dirt marks, used soap etc. in there is going to get very, very cross[annoyed]. If you share a bathroom be considerate: - don't leave your shampoo, conditioner etc. spread out all over the place; hang the bath/shower mat up after you have used it; if you have made the floor wet dry it before the next person comes in. Don't leave toothpaste all over the hand washing basin. Clean the bathroom once a week.

If you are sharing a bathroom don't take too long. Half hour showers are considered a waste of the planets water resources. They are also inconsiderate if others need to use the bathroom.

Remember: there will be no shortage of hot water so use it for cleaning. Cold water does not kill germs or dissolve dirt and oil or grease.(If there does happen to be a shortage of hot water then boil some on the stove).

Cleaning Vocabulary:

Broom - for sweeping the floor
Vacuum cleaner/hoover - the machine for cleaning carpets
brush and shovel - the small brush and pan you sweep the dirt into after using the broom
duster - cloth for wiping away dust
polish - liquid or spray for preserving[keeping in good condition] and shining furniture
dish cloth - cloth or sponge to wash plates, cups etc. clean
bucket - container for water
disinfectant - liquid to kill germs
bleach - very strong germ killer - also to keep clothes white
washing up liquid - to put in the water when we wash dishes
tea towel - a large cotton cloth for drying dishes after they have been washed
draining board - the place next to the sink where we stack dirty dishes or put clean ones after washing
drainer - a wire or wooden rack we put dishes into to dry
mop - the sponge or cotton on a long handle for washing floors
cutlery - the collective name given to knives, forks and spoons
scourer - a strong, coarse cloth or metal used to get rid of heavy dirt or grease
mould - the green slime that can grow between bathroom tiles or floors if not cleaned
pegs - plastic or wooden things used to pin our washing to the line to dry
deodorizer - a block or jar of sweet smelling stuff to make a room smell sweet
bin - container where we throw rubbish

Clothes Vocabulary (Remember it is clothes, not Clotheses)

top - anything (shirt, blouse,jumper) worn on top of a skirt or jeans/pants. WOMEN ONLY
jumper - made of knitted wool or cotton to keep us warm
short-sleeved jumper - a light jumper with sleeves only above the elbow
t.shirt - made of cotton with a round neck
polo shirt - made of t.shirt material but with a collar (and often a top pocket)
blouse - a woman's top with buttons
shirt - a man's or woman's top with a collar, buttons and cuffs on the sleeves
jacket - worn over a shirt, blouse, t.shirt etc.
hoody - a loose jacket with a sort of hat attached to the back
jeans - pants made of denim
track-suit pants (tracky daks)- loose pants (usually with a stripe down sides)
jocks - short, tight underpants
boxers - loose underpants with legs - like Boxers wear
pants - trousers
underpants - what men wear under their pants
knickers - women's underpants
bra - what women wear over their boobs
petticoat - worn under a dress or skirt to keep warm or because you can see through the dress
underwear - anything worn under our clothes i.e. knickers, jocks, bra, petticoat etc.
stockings- women wear one on each leg instead of sox
tights - like stockings, but also like tight pants
nightie - a kind of loose dress we wear to bed
pyjamas (p.j.'s) - loose pants and shirt worn to bed
dressing gown - worn over nightclothes
suit - matching jacket and trousers or skirt
tie - worn around our neck, often with a suit
scarf - woolen material wrapped round our necks and face in winter
shawl - worn by women around their shoulders
trainers - running shoes, "sport shoes"
boots - shoes that come up past our ankles, calves, knees - usually in winter
high heels - women's formal shoes with very high heels
sox - worn with shoes
toe-sox - sox with a separate piece for each toe
stripes - lines going across(vertical) or up and down (horizontal)
checks - intersecting vertical and horizontal stripes
spots - small round dots
polka dots - mixture of small dot and large dots
multi-coloured - a whole lot of different colours in a pattern that is not checked or striped
mauve - light purple
button - round plastic or wooden things to fasten our shirts, coats together or as decoration





Tuesday, 28 April 2009

Sinopec 17/04 Lesson 2 Pronunciation

Right: well I finally have got your company name right after our last class - so hopefully if anyone didn't find their first week's class notes they will find them from now on.

Those who were looking for the class notes for the second week probably got a little confused because it wasn't there.

I had said that I would combine your notes with those of another class with whom I also did pronunciation...but I don't think that too many people actually understood that. So I have now cut and pasted and provided you with this, written under your Company name which, I hope, will mean everyone can find it.

I have, however, posted those little sayings, which we call in English "tongue Twisters" on a blog all to themselves. That's because I teach them to every single class I give - whether they are English Majors or beginners. So if you want to find them, look to the left of this article where all the separate entries are listed, and find one called, simply, "Tongue Twisters". For anyone who find the ones I gave in class too easy, there are a couple of extra one there that we did not do in your class!


Guys, because this is an oral English class the focus of this course is to get you speaking English with confidence. That's why I don't correct mistakes like he/she when translating "ta", and other little slips of the tongue. I am convinced that the best way to learn English is just to speak it: if you keep getting corrected each time you speak its very easy to lose confidence. I am just happy if you can communicate your ideas to us: that is, after all, the whole purpose of language.

However, involving the whole class, without singling out[choosing;picking on] one particular person can also help, I think, and that's where tongue twisters are very handy[useful] as they concern themselves with the actual building block of language: the way certain sounds are said.

However, I can only give you these things to practice by yourselves: I can't do that for you.

As you know, I am a terrible drawer: I wish I could draw those neat little diagrams that appear in Speech books and which show the exact placing of the tongue in your mouth so its easily understood.

The best I can do is to try to describe how to make the sound and try a sort of picture on the board which, even I have to admit, is probably not very helpful.

However:the sound "th" which is the trickiest for many people as it is only made in a few languages, is one that's easy for you do practise by yourselves. As I suggested in class: say this in front of a mirror. The rounded tip [end] of your tongue should be visible[ able to be seen] in between your upper and lower teeth.

As you get more proficient[expert] in making this sound you will realise it can be made just by placing the tip of the tongue underneath your top teeth.

But the important thing to understand is that this is not a voiced sound. It is only made by blowing out air. Not by our vocal chords. So practice with a candle or lighter if you like. If you can blow out the flame by pushing air out you are making the "th" sound in the right way.

The way to make the "th" sound in words like "them" "they" "this" "that", is to put your tongue into the exact position for soft "th" ("Cathy" "thinks" etc) but this time use your vocal chords as if you are making the "err" sound. You don't have to blow air out.

The correct sound is made when your tongue, underneath your top teeth, actually cuts off the sound!

Another sound which is difficult for many is the "r" sound. Once again, I wish I could draw! To make this sound, your tongue is drawn back a little so that the tip of your tongue is in the middle of your mouth.

It should very slightly curve towards BUT DOESN"T TOUCH the roof of your mouth. Instead, the sides of your tongue should be touching your top back teeth.

If you isolate the sound made it sounds very like the sound made in the Chinese word for "play". It is a sound very familiar to those from the North of China.

The sound usually substituted for the correct "r" sound is "l". So people say "lolly" instead of "lorry". But both sounds are made in different ways.

The "l" sound is made by opening your mouth a little more than for "r". This time the tip of your tongue should rest at the point where the roof or your mouth ends and your teeth begin. So actually the top side of your tongue is touching the roof of your mouth and the underside of your tongue is touching your teeth.

For this reason the quick change over in "Red lorry, yellow lorry" between the two sounds is ideal practice. And not to worry - we did not come up with these tongue twisters just for second language speakers, but also for native English speakers. We have to practise them ourselves too, because many of us do make mistakes even though its our own native language!

I hope that this is not to difficult to understand, but I am hoping you will remember how we said these sounds in class. Please do try to keep on practising...its the only way to improve.

Now...you might remember that I had problems with my UHB device at first? Well for some reason my computer here is not reading it at all. So I have not yet posted Lesson 3 as I am hoping someone will come and work out what's wrong with my USB.